Purchase Process:
How to purchase our art online:
- Browse the art by artist, artwork, collection, or category
- Select the particiular artwork you would like to see by clicking on it
- View it in more detail by clicking on the image, and other images on the left of the main image
- Once you have made your choice, select the size of the art work, under ”available sizes” as well as the media you would like it on, under ”available on” i.e: canvas, archival paper, perspex, on the right hand sie of the main image. Some artworks will ask you to select the “color” and sometimes ”shape”. Once you have made all your choices, you will then see the price of that selection
- If correct, select quantity and “add to basket”. If you would like to make a different choice, click “‘clear” to clear your selection, and then select a different size & media. You will then see the price of that particular selection.
- Once the artwork is in your basket, you can continue shopping or view basket and go through the checkout process.
- Please note, that once there are items in your basket, you will have 48 hrs {2 days} to make payment via our secure payment platform {payfast}. Should payment not be made, your basket will automatically clear whatever items you have in it after 2 days.
- Should you wish to enquire about a particular artwork, just send us an email {please quote the title of the artwork in your email to us}. We will be happy to answer any questions you might have
Payment:
- We accept payments via payfast {instant eft and credit card} or direct bank transfer {electronic funds transfer}
- PayFast will never store, log or otherwise misuse your banking credentials or personal information.
- Instant EFT uses secure SSL encryption to keep all of your banking information secure.
- All banks that PayFast interface with for Instant EFT payments require Two Factor Authentication (2FA) to be completed to authorise the payment. This can be either an OTP (one time password) via email/sms; or via push notification to a banking app. Therefore, no Instant EFT payment can ever be completed without the account holder’s approval.
PayFast is PCI DSS level 1 compliant. PCI DSS stands for Payment Card Industry Data Security Standard and is a PASA (Payment Association of South Africa) regulation in South Africa.
- We use SSL {Secure Socket Layer} security on our site
- Currency disclaimer : The currency converter is meant only as an approximate conversion tool based on the latest information available and should not be relied upon for any other purposes. All rates are set by the consumers bank on the day the transaction is made. Not applicable to SA transactions.
Packaging:
- We always package your art work with the utmost of care. We have taken weeks, and sometimes months to create the work, and we make sure it is packaged very well, in order to have a safe journey it’s new home.
- We are environmentally friendly and try to reduce, reuse and recycle as possible to decrease our impact on our wonderful planet.
- For local deliveries in South Africa, we will wrap your artwork in layer of Airothene, then bubble wrap prior to packaging in repurposed materials and corrugated board.
- Artworks to be delivered internationally will be packaged in a crate or a tube, depending on the artwork.
Shipping / Delivery
- Shipping happens directly from our studio or the professional printing labs we make use of {Once payment has cleared in our account, and your order has been processed} Please note we can not ship to P.O. Box numbers.
- You are also welcome to collect directly from our printers or collect from our studio where applicable.
- Shipping time depends on the country of destination. On average delivery time within South Africa is 10 – 14 working days. For international delivery, 14 – 21 working days.
- Please note shipping and packaging is FREE within South Africa. International shipping costs will be calculated at checkout, & does not include duty or customs in your country.
- Should your country not be listed, please check the box called “Special Quote” on the check out page & we will get back to you as soon as we can, with a price for shipping to your country. Please note you can still place the order, it just means you will pay for the artwork and shipping will be quoted seperately.